Terms and Conditions

Welcome to Bean Merchant. These Terms and Conditions ("Terms") govern your use of our website and services operated by Bean Merchant, a sole trader registered in New Zealand.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Definitions

• "We," "Us," "Our" refers to Bean Merchant
• "You," "Your" refers to the customer or website user
• "Services" refers to our coffee sales, subscriptions, and related services
• "Products" refers to coffee, equipment, and other items we sell

Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspected fraudulent activity.

Pricing

• All prices are in New Zealand dollars (NZD) and include GST
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of ordering
• We reserve the right to correct pricing errors

Payment

• Payment must be made in full at the time of ordering
• We accept major credit cards, debit cards, and internet banking
• Payment processing is handled securely by Stripe
• Failed payments may result in order cancellation

Order Modifications

Orders may be modified or cancelled before roasting begins. Contact us immediately at contact@beanmerchant.co.nz to request changes. Once coffee has been roasted, orders cannot be modified.

Subscription Terms

• Subscriptions renew automatically based on your chosen frequency
• Payment is charged at the beginning of each billing cycle
• You can modify, pause, or cancel subscriptions anytime
• No cancellation fees or penalties apply

Subscription Modifications

You may modify your subscription preferences, including coffee selection, grind type, delivery frequency, and shipping address, through your account dashboard. Changes take effect from the next delivery.

Pausing Subscriptions

Subscriptions can be paused for up to 3 months. After 3 months, paused subscriptions will be automatically cancelled unless reactivated.

Cancellation

You may cancel your subscription at any time through your account or by contacting us. Cancellation takes effect immediately, and you will not be charged for future deliveries.

Delivery Areas

We deliver throughout New Zealand. Delivery times may vary based on location and courier availability.

Delivery Timeframes

• Standard delivery: 3-5 business days
• Rural delivery: 5-7 business days

Delivery Responsibility

• You must provide accurate delivery information
• Risk passes to you upon delivery
• We are not responsible for packages left unattended at your request
• Delivery delays due to courier issues are beyond our control

Failed Deliveries

If delivery fails due to incorrect address or unavailability, additional delivery charges may apply for redelivery attempts.

Consumer Guarantee

Your rights under the Consumer Guarantees Act 1993 are not affected by these terms. Products must be of acceptable quality and fit for purpose.

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery for a refund, exchange, or credit.

Refund Process

• Refunds are processed to the original payment method
• Processing time is 5-7 business days
• Return shipping costs may apply for some returns
• Damaged or contaminated coffee cannot be returned

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Bean Merchant or its content suppliers and is protected by copyright and other intellectual property laws.

Permitted Use

You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works without our written permission.

Trademarks

Bean Merchant and related logos are trademarks of Bean Merchant. You may not use our trademarks without our prior written consent.

Account Creation

You may create an account to access additional features. You are responsible for maintaining the confidentiality of your account information.

Account Responsibilities

• Provide accurate and current information
• Maintain the security of your password
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

Account Termination

We may suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Liability Limits

To the maximum extent permitted by law, Bean Merchant shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Maximum Liability

Our total liability to you for any claim shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

Governing Law

These terms are governed by New Zealand law. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

Resolution Process

We encourage resolving disputes through direct communication. Contact us first to discuss any issues before pursuing formal legal action.

Consumer Rights

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable consumer protection laws.

Term Updates

We may update these terms from time to time. Changes will be posted on this page with an updated effective date.

Notification

Significant changes will be communicated via email to registered users or prominent notice on our website.

Continued Use

Your continued use of our services after changes are posted constitutes acceptance of the updated terms.