Privacy Policy

How we protect and handle your personal information

Last updated: October 20, 2025

Who We Are

We are a New Zealand registered sole trader specializing in premium coffee experiences. Our website address is: https://www.beanmerchant.co.nz

Bean Merchant is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information.

What Personal Data We Collect and Why

We collect information to provide you with the best possible coffee shopping experience, personalized recommendations, and excellent customer service.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Analytics

We use Google Analytics to track who is visiting our website. You have every right to opt out of this if you would like to.

How to opt out:

Download and install the Google Analytics opt-out browser add-on. The add-on is compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera.

Checkout Process

When you purchase from us, we'll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information.

We'll use this information to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Who We Share Your Data With

How Long We Retain Your Data

Order Information

7 years - for tax and accounting purposes

Comments & Reviews

Indefinitely - to automatically approve follow-up comments

User Profiles

Until deletion requested - you can edit or delete your information anytime

What Rights You Have Over Your Data

Data Export

Request an exported file of the personal data we hold about you

Data Erasure

Request that we erase any personal data we hold about you

Data Editing

View, edit, or update your personal information at any time

Opt-Out

Opt out of analytics tracking and marketing communications

Contact Information

If you have any concerns about your privacy or need to exercise your data rights, please contact us:

We aim to respond to all privacy-related inquiries within 48 hours.