Frequently Asked Questions

You can place an order in two ways:

1. Take our Coffee Quiz - Get personalized recommendations
2. Browse our shop - Choose from our full range of coffees

Simply add items to your cart and proceed to checkout. You can pay securely with credit card or debit card.

Yes! Our digital gift cards are perfect for the coffee lover in your life. They can be used for any products on our site and never expire.

If your order hasn't been dipatched yet, we can usually modify it. Contact us immediately at contact@beanmerchant.co.nz with your order number.

Our Coffee Quiz is a personalized questionnaire that helps us understand your taste preferences, brewing methods, and coffee habits. Based on your answers, we recommend coffees that perfectly match your profile.

Our matching algorithm considers dozens of factors and has been refined over thousands of customer interactions. Most customers find their matches to be 85%+ accurate to their taste preferences.

Absolutely! Your taste preferences may evolve over time. You can retake the quiz anytime from your account dashboard to get updated recommendations.

Choose your delivery frequency (weekly, fortnightly, or monthly), and we'll automatically send you fresh coffee. You can pause, skip, or cancel anytime from your account. If you would like a customised frequency outside of the standard schedule, we can sort you out. Email us at contact@beanmerchant.co.nz to update your subscription.

Yes! You can change your coffee selection, grind type, and package size anytime in your subscription management page. Changes take effect from your next delivery.

Perfect! You can enable "Surprise Me" mode and we'll rotate through different coffees that match your taste profile. It's a great way to discover new favorites.

Go to "My Account" → "Subscriptions" and click on the subscription you want to modify. You can pause anytime or cancel completely with no penalties.

Shipping is included in all our pricing, so there are no extra charge surprises at the checkout.

Standard delivery takes 3-5 business days to most areas. Rural addresses may take 5-7 business days.

Currently, we only ship within New Zealand. We're working on international shipping options for the future.

Store in a cool, dry place away from light and heat. Most of our roasters' bags have one-way valves, so you can keep coffee in the original packaging. Avoid the fridge or freezer for daily-use coffee.

Our coffee is roasted to order and peaks in flavor 3-14 days after roasting. It remains delicious for 3-4 weeks when stored properly. Ground coffee should be used within 1-2 weeks.

Absolutely! Grinding just before brewing gives the best flavor. If you don't have a grinder, our roasters are happy to grind your coffee for your preferred brewing method.

We offer a 30-day satisfaction guarantee. If you're not happy with your coffee, contact us and we'll make it right with a refund, exchange, or credit.

Contact us immediately with photos of the damage. We'll arrange a replacement or refund and investigate with our courier partner to prevent future issues.

You can place one-off orders as a guest, but we recommend creating an account to track orders, save preferences, and access subscription features.

Click "Lost Password?" on the login page and enter your email. We'll send you a secure link to reset your password.